Terms and Acceptable Use

WeLaunch Terms of Service

Last updated: 2026-05-22

Alpha draft pending operator review prior to public launch.

These Terms of Service ("Terms") govern your access to and use of the WeLaunch.dev service (the "Service"). By creating an account or using the Service you agree to these Terms and to the Acceptable Use Policy. If you do not agree, do not use the Service.

1. Definitions

• WeLaunch — {{LEGAL_ENTITY_NAME}}, a Delaware limited liability company, operator of the WeLaunch.dev service. (Operator: replace with final entity name before public launch.)
• Service — the WeLaunch.dev web application, the chat surfaces it hosts, the planning artifacts it generates, and any APIs, embeds, or downloads we provide.
• Account — the user record created when you sign up, authenticated through our identity provider.
• Founder — you, the natural person who creates and uses an Account.
• Artifacts — the planning documents generated by the Service: product-brief.md, prd.md, ux-spec.md, architecture.md, decision-log.md, project-context.md, and the Validation Report.
• Subprocessors — third parties that process data on behalf of WeLaunch in connection with the Service, listed in §7.

2. Account and Eligibility

You must be at least 18 years old to create an Account. The Service is offered to individuals and businesses in the European Union, the United States, the United Kingdom, and any other jurisdiction where it is lawful to use.

One Account per natural person. You are responsible for the security of your credentials and for any activity that takes place under your Account. Tell us right away if you suspect unauthorized access.

You agree to provide accurate registration information and to keep it current.

3. Service Description

The Service helps you generate and refine a structured planning package for a software product. A complete planning package consists of:

• product-brief.md
• prd.md
• ux-spec.md
• architecture.md
• decision-log.md
• project-context.md
• Validation Report

The Service is provided AS-IS for the Founder's own planning use, including preparation for engaging technical agencies, freelancers, or in-house engineers. The Service is not a substitute for professional legal, financial, medical, or engineering advice and is not designed for use in the high-risk contexts described in §4 and in the Acceptable Use Policy.

4. Intellectual Property — Customer-Owned Artifacts

Load-bearing clause — FR-LEGAL-2.

All Artifacts generated during your use of the Service are owned by you, the Founder. WeLaunch claims no intellectual-property interest in your Artifacts. You are free to use, modify, distribute, share, publish, sell, or commercialize your Artifacts in any way you choose, with or without attribution to WeLaunch.

For clarity, "Artifacts" includes:

• product-brief.md
• prd.md
• ux-spec.md
• architecture.md
• decision-log.md
• project-context.md
• Validation Report

Whatever you generate, you own. This is non-negotiable and survives termination of these Terms. The narrow license-back grant in §5 exists only so we can run the Service for you; it does not transfer ownership and it does not allow WeLaunch to use your Artifacts for training, marketing, or any other purpose beyond operating the Service.

Reference: prd.md §9.23 line 928 (FR-LEGAL-2).

WeLaunch retains all rights in the Service itself — the software, brand, agent personas, UI, prompts, and underlying infrastructure. Nothing in these Terms transfers Service IP to you.

5. License-Back Grant (minimum required to operate the Service)

You grant WeLaunch a non-exclusive, worldwide, revocable, royalty-free license to:

• Store, host, process, transmit, and back up your Artifacts on WeLaunch infrastructure for the sole purpose of providing the Service to you.
• Compute anonymized, aggregate technical metrics (for example: token counts, latency measurements, error rates, success rates) for service operation, capacity planning, and quality improvement.

WeLaunch will not use the content of your Artifacts for model training, advertising, marketing, profiling, or any commercial purpose other than operating the Service for you. We do not sell or rent your Artifacts. We do not pass them to inference providers for training.

This license terminates when you delete your Account, subject to the residual-deletion windows described in our deletion SLA (5-minute self-serve target; 30-day hard SLA).

6. Acceptable Use Policy

Your use of the Service is governed by the Acceptable Use Policy, which is incorporated into these Terms by reference. Violation of the AUP — including the absolute prohibition on using Artifacts as a basis for employment decisions — is a material breach of these Terms and may result in suspension or termination per AUP §6.

7. Subprocessors

WeLaunch uses the third-party subprocessors listed at /trust#sub-processors. The current set, as of the date at the top of this document, is:

• Anthropic — LLM inference (primary). US.
• OpenAI — LLM inference (failover via Cloudflare AI Gateway). US.
• AWS Bedrock — LLM inference, EU regional endpoints where available.
• Cloudflare — WAF, Turnstile, AI Gateway, R2 object storage (EU). EU edge.
• Cloudflare R2 (EU) — object storage for generated Artifacts.
• Neon — Postgres database. EU (Frankfurt).
• Vercel — compute and edge hosting. EU (fra1 / cdg1).
• Sentry — error tracking. EU Data Region.
• PostHog — product analytics and session replay. EU Cloud.
• Clerk — authentication. EU residency where available.
• Resend — transactional and lifecycle email. Sending region eu-west-1; account metadata, logs, and API records remain stored in the United States.
• Cal.com — calendar bookings.
• Attio — CRM.
• Stripe — payments. EU residency.
• Upstash — Redis rate-limit store. EU region.

Material subprocessor changes (introduction of a new subprocessor or a new region) will be notified through the dashboard banner and through email to the address on your Account at least 14 days before they take effect.

8. Data Residency

Primary compute and storage for the Service run in EU regions:

• Inference — AWS Bedrock EU regional endpoints where available; Anthropic and OpenAI fall back to US endpoints via Cloudflare AI Gateway, covered by Standard Contractual Clauses (SCCs) and the EU-US Data Privacy Framework (DPF).
• Object storage — Cloudflare R2 (EU).
• Database — Neon (EU Frankfurt).
• Hosting and edge — Vercel fra1 / cdg1; Cloudflare EU edge.
• Observability — Sentry EU Data Region; PostHog EU Cloud.

Email metadata caveat. Outbound mail via Resend is routed using region: 'eu-west-1', but Resend account-level metadata, logs, and API records remain stored in the United States regardless of sending region. SCCs plus the EU-US DPF cover this transfer. This caveat is documented to keep our chat-side disclosure (above the chat composer) and our trust-page sub-processors table consistent with what these Terms say.

Inference vendor caveat. Anthropic and OpenAI primary API endpoints are US-hosted. The Service uses EU regional endpoints where the vendor offers them and otherwise relies on SCCs plus the DPF for the routing of Artifact content to US-hosted inference endpoints.

References: prd.md §9.17 line 868 (FR-COMPLIANCE-EMAIL-RESIDENCY); prd.md §3 line 398 (Resend US-stored metadata canonical phrasing).

9. Privacy

Personal-data handling is governed by our Privacy Policy at {{PRIVACY_URL}}. The Privacy Policy is incorporated into these Terms by reference. It describes how we collect, use, store, and share personal data, the legal bases we rely on under the GDPR, and the rights you have as a data subject (access, rectification, erasure, portability, restriction, objection).

10. Disclaimer of Warranties

The Service is provided AS-IS and AS-AVAILABLE. To the maximum extent permitted by law, WeLaunch disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.

AI-generated Artifacts may contain errors, omissions, or out-of-date information. You are responsible for reviewing each Artifact for correctness before relying on it. The Service is a planning aid, not a substitute for professional advice.

11. Limitation of Liability

To the maximum extent permitted by law, WeLaunch's aggregate liability under or in connection with these Terms is limited to the greater of:

• one hundred United States dollars (US$100); or
• the total fees you paid for the Service in the twelve (12) months immediately preceding the event giving rise to the claim.

WeLaunch is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or lost business opportunity, even if advised of the possibility.

Carve-outs as required by mandatory consumer-protection law in your jurisdiction continue to apply and are not reduced by this section.

12. Indemnification

You agree to indemnify and hold WeLaunch (and its officers, employees, and affiliates) harmless from any third-party claim arising from your violation of these Terms or the Acceptable Use Policy, your misuse of the Service, your Artifacts, or your infringement of any third-party right.

WeLaunch will defend and indemnify you against any third-party claim alleging that the Service itself, when used in accordance with these Terms, infringes that third party's intellectual-property rights — subject to the §11 liability cap and to the requirement that you tell us promptly, let us control the defense, and cooperate in good faith.

13. Term and Termination

These Terms take effect when you first use the Service and continue until terminated.

You may terminate at any time by deleting your Account in Settings. WeLaunch's self-serve deletion SLA targets removal within 5 minutes; the hard SLA is 30 days. Before deletion you may export your Artifacts through the GDPR data-export endpoint (Settings → Export); the same endpoint serves Data Subject Access Requests under GDPR Article 15.

WeLaunch may suspend or terminate your Account for material breach of these Terms or the AUP, for non-payment of fees, or where required by law. Suspension is generally preceded by notice unless the violation is severe enough that notice is impractical.

Sections that by their nature should survive termination — including §4 (IP), §5 last paragraph (license-back termination), §10 (warranties), §11 (liability), §12 (indemnification), §14 (governing law), §15 (dispute resolution), and definitions used in those sections — survive termination.

14. Governing Law

These Terms are governed by the laws of {{GOVERNING_LAW_JURISDICTION}} (operator default: the State of Delaware, United States of America, without regard to its conflict-of-laws rules), except where mandatory consumer-protection law in your jurisdiction provides otherwise.

15. Dispute Resolution

Before filing any formal action, the parties agree to attempt to resolve the dispute informally for at least thirty (30) days, by good-faith email correspondence between authorized representatives. If informal resolution fails, disputes will be resolved in the courts of competent jurisdiction in the governing-law jurisdiction set out in §14, unless mandatory consumer-protection law gives you the right to sue in your home jurisdiction.

Neither party waives its right to seek injunctive relief in any competent court at any time.

16. Changes to these Terms

WeLaunch may update these Terms from time to time. Material changes will be notified through the dashboard banner and through email to the address on your Account at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

17. Contact

For questions, notices, or service of process under these Terms, contact: {{CONTACT_EMAIL}}.

WeLaunch entity legal address: {{LEGAL_ENTITY_ADDRESS}}.

18. Revision history

Reviewed for alpha by: WeLaunch Engineering (operator self-review). Pre-public-launch operator eyeball pending per the alpha-build disposition.

WeLaunch Acceptable Use Policy

Last updated: 2026-05-22

Alpha draft pending operator review prior to public launch.

This Acceptable Use Policy ("AUP") governs the use of the WeLaunch.dev service and any artifacts generated through it (the "Service"). It is incorporated by reference into the WeLaunch Terms of Service.

1. Scope

This AUP applies to every person and entity that accesses or uses the Service, whether or not a paid account is in place. By accessing the Service you agree to this AUP. If you do not agree, do not use the Service.

The "Service" includes the WeLaunch.dev web application, the chat surfaces it hosts, the planning artifacts it generates (the product-brief.md, prd.md, ux-spec.md, architecture.md, decision-log.md, project-context.md, and Validation Report files), and any APIs, embeds, or downloads we provide.

2. Acceptable Use

The Service is built to help solo non-technical founders prepare structured planning artifacts before engaging a technical agency or contractor. Typical uses include:

• Drafting product briefs, PRDs, UX specs, and architecture documents for your own startup or project.
• Capturing decisions and project context to share with the engineers, designers, or freelancers you hire next.
• Producing a Validation Report you can hand to a prospective technical partner.

You may use the Service for personal projects, for your own company, or on behalf of a client you are advising — provided you stay inside the limits set out below.

3. Employment & HR Decisions

Load-bearing prohibition — EU AI Act Annex III §4 shield.

You agree not to use any WeLaunch output (including but not limited to product briefs, PRDs, UX specifications, architecture documents, decision logs, project contexts, and Validation Reports) as a basis for any employment decision, including hiring, firing, evaluation, promotion, task assignment, compensation, discipline, or any other decision affecting an employment relationship.

WeLaunch is a planning-and-handoff tool. It is not designed, trained, validated, or supported as an HR, recruiting, performance-management, or workforce-analytics system. Treating WeLaunch outputs as if they were such a system is a misuse of the Service.

This prohibition is absolute and is not waivable by use, contract, or convention. The §5 accuracy disclaimer does not soften it: even when WeLaunch outputs are well-reviewed and accurate for planning purposes, they remain off-limits for employment decisions.

Why this section exists. The EU AI Act (Regulation (EU) 2024/1689) classifies AI systems used in employment contexts — including recruitment, task allocation, performance evaluation, and termination decisions — as high-risk under Annex III §4. WeLaunch is not built to the technical, governance, and human-oversight standards required for high-risk AI systems. By explicitly prohibiting employment use at the AUP level, WeLaunch narrows the scope of the Service so it falls outside Annex III §4 classification. This protects you (you do not inherit a high-risk-deployer obligation) and WeLaunch (we do not inadvertently become a high-risk-provider).

Reference: prd.md §9.23 line 927 (FR-LEGAL-1).

4. Prohibited Uses

You may not use the Service to:

• Engage in or facilitate illegal activity under the law that applies to you or to WeLaunch.
• Harass, abuse, threaten, defame, or stalk any person.
• Build, distribute, or operate malware, spyware, ransomware, or phishing infrastructure.
• Infringe on the intellectual-property rights of any third party, including by uploading content you do not have the right to use.
• Circumvent safety filters, rate limits, abuse defenses, or quota controls.
• Submit prompts at a volume or cadence that is not consistent with normal human use, or run automated agents on top of the Service without a written agreement with WeLaunch.
• Resell, sublicense, or operate the Service (or substantial parts of its outputs) as a managed AI offering to third parties. The license you receive is for your own planning use; reseller-style operation is out of scope at the V1 alpha tier.
• Reverse-engineer, scrape, or systematically copy the Service or its outputs other than your own generated artifacts.
• Share account credentials, API keys, or signed download URLs with anyone outside your own organization.

5. AI Content Disclosure and Accuracy Disclaimer

The chat surfaces of the Service and the artifacts it generates are produced by AI agents. The canonical entry-point disclosure (the one rendered above the chat composer and in every first agent message) is:

You are talking to an AI agent. Outputs are AI-generated; WeLaunch architects review before any client engagement.

This same phrasing applies across every WeLaunch surface that interacts with end-users. It is the source-of-truth for AI Act Article 50(1) disclosure across the chat surface, the AUP, the Terms of Service, and any future generated download.

AI-generated outputs may be incomplete, inaccurate, or out of date. You are responsible for reviewing every artifact for correctness before relying on it for any business decision, with one exception: the §3 prohibition on employment use is absolute regardless of how carefully you review the output.

6. Consequences of Violation

If you violate this AUP, WeLaunch may, at its discretion and depending on the severity:

• Warn you and ask you to remediate the violation.
• Suspend your account, in part or in full.
• Terminate your account and any related accounts.
• Refer the matter to law enforcement or regulators where required or appropriate.
• Preserve data and logs for the period required by applicable law or by a valid legal request.

Termination for AUP violation does not entitle you to a refund of fees already paid.

7. Reporting Abuse

If you believe a user is violating this AUP, or that the Service itself is being used to harm someone, please report it.

Contact: {{ABUSE_CONTACT_EMAIL}}

We aim to acknowledge abuse reports within 5 business days. Urgent safety reports (imminent harm, child safety, credible threat) are triaged ahead of routine reports.

8. Changes to this AUP

WeLaunch may update this AUP from time to time. Material changes will be notified through the dashboard banner and through email to the address on your account at least 14 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated AUP. The most recent version is always the one published at /terms.

9. Revision history

Reviewed for alpha by: WeLaunch Engineering (operator self-review). Pre-public-launch operator eyeball pending per the alpha-build disposition.

WeLaunch Refund Policy

Last updated: 2026-05-22

Alpha draft pending operator review prior to public launch.

This Refund Policy is part of, and is incorporated into, the Terms of Service. It is the canonical customer-facing description of refund rights for paid WeLaunch.dev deliverables. Operator-facing handling procedure lives at docs/runbooks/refunds.md (not served over HTTP).

1. Summary

2. PRD Review — 14-day refund, no questions asked

You may request a full refund of the $499 PRD Review fee at any time within 14 days of purchase, for any reason or for no reason. This is intended to satisfy the European Union's 14-day cooling-off right under Article 16(m) of Directive 2011/83/EU, but applies to all customers regardless of residence.

To request a refund, email support@welaunch.dev with the email address used at checkout. Refunds are processed back to the original payment method within 5 business days of request receipt. Stripe controls the actual settlement cadence on the issuing-bank side — bank-side posting can take an additional 5–10 business days.

The 14-day window starts at the timestamp of the Stripe payment confirmation email.

3. Plan Sprint — 50% pre-kickoff, no refund after delivery

The Plan Sprint engagement is delivered as a multi-week guided planning sprint. Because the engagement consumes operator time and agent inference quota from kickoff onward:

• Before kickoff (defined as the first scheduled Calendly intake call): you may cancel for a 50% refund of the engagement fee.
• After delivery of the final planning package (PRD, architecture, decision log, test design, operator runbooks): no refund is available. This is consistent with EU Directive 2011/83/EU Article 16(a), which excludes services fully performed with the consumer's prior express consent from the cooling-off right.

If a Plan Sprint engagement is paused or interrupted by WeLaunch (for example, operator unavailability), the unused portion of the fee is refunded pro-rata.

4. Chargebacks

Please contact support@welaunch.dev before initiating a chargeback with your bank. WeLaunch tracks chargeback rates and is committed to staying well below the 0.65% threshold set by Stripe for elevated monitoring. An email request is always faster than a bank dispute.

5. Contact

For refund questions, email support@welaunch.dev. For legal questions about this policy, email legal@welaunch.dev.